“For the first time [people with disabilities] will have their needs met in a way that truly supports them to live with choice and dignity.” Prime Minister Julia Gillard spoke these words in 2012 when introducing the National Disability Insurance Scheme bill. Four years on, the disability sector is undergoing a great transformation and with…

Nobody is talking about this. Every day, I hear people complaining about the new National Disability Insurance Scheme. And rightly so – we hear stories of long wait times at call centres, of planners with bad attitudes, of aggressive provider behaviour and issues like price gouging. But there’s this marvellous unintended consequence that has come…

With the generous support of the Disability Services Commissioner, Clickability is about to launch a pilot program for our first ever reply-paid postal review form. Each of our Victorian subscribers will be sent copies of the new printed review forms to give to potential reviewers, who can then post the review to our office free…

As the National Disability Insurance Agency has been stating from the outset, “We are moving to a consumer driven marketplace”. This means businesses will be encouraged to enter the NDIS service delivery market and provide people with disability with a host of innovative options. Exciting for new businesses – Yes. Opportunities to further stimulate the…

‘Do you live in the community?’ She was pretty, about 25, a nurse at the Quadriplegic Centre of WA. I’d never seen her before. I didn’t know what to say. I am a wheelchair user and was delivering fliers for a forum we were running the next day. I was shocked. It wasn’t that I…

It seems so strange to me that so many people have an opinion about chronically ill sufferers and feel entitled to voice it. Seriously. Yesterday, a lady I had never met before and who had no idea who I was or what my illness was felt completely comfortable telling me, “it’s all about attitude. If you…

I’m old, really old. I turn fifty this year.  My older friends will roll their eyes and look at me with an annoyed expression when I say this – but believe me, I am old. Especially when it comes to technology. If you’re my age and an average Australian, have you ever tried to program…

At Clickability, we’re hearing from various stakeholders about long waiting lists for everything from support coordination to allied health. Why is this happening when we know that there’s so much demand that organisations can’t possibly meet it? My guess is either resistance to change, the ego-driven belief that it makes the organisation look good, or…

I would like to share a picture with you. It is a picture that I often have in my mind. It is of two individuals hand in hand. These two individuals are unique and completely individual. They are different in many ways, they look different, they think differently and they even differ in their intellectual…

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