Clair Crowley is a passionate change-maker, nature enthusiast, and coffee lover. Along with her husband Scott and business partner Linda, she founded The Good Scout Travel Co. in 2017, borne out of a desire to normalise traveling with a disability. This post was originally published on their blog. 

I’m not going to deny it, but we have avoided talking about airlines for a while, because it can be such a troublesome part of travelling! Whenever we talk about things here at The Good Scout we like to be solution orientated, so thankfully the airlines are starting to make some improvements to accessible air travel that are worth talking about.

Let me introduce the two major airlines in Australia;

Virgin Australia

“The Virgin Group believes in making a difference and stands for the principles of value for money, quality, innovation, fun and a sense of competitive challenge. It delivers a quality service by empowering its employees and facilitating and monitoring customer feedback to continually improve the customer’s experience through innovation.”

This is a direct quote from their website, and something that resonates strongly – quality and fun! And it’s something that we absolutely agree travel should be!

Virgin now accepts approved support devices designed to provide additional postural support to infants and children, including The Carrot 3000 seat, Carrot XL, The Firefly GoTo Seat and the Meru Travel Chair

Virgin have made it easier to make an online booking for people with hearing, vision and mobility limitations; however anything outside of this, like travelling with these approved seats requires you to complete your order online and then complete the Specific Assistance Form, and including your reservation number. Alternatively you can contact the Guest Contact Centre to complete your booking.

Virgin Australia also offers a Disability Assistant Concession Fare. The fare offers a 50% discount for a domestic companion airfare. The fare is available for those who do not meet the independent travel criteria, but you must book via the Guest Contact Centre.

Need further assistance? Virgin Australia has partnered with Medical Travel Companions to offer a premium service that creates independence for customers who require assistance on flights or ″transit care″ in the terminals.
More information on travelling with Virgin Australia.


Qantas has been building a reputation for excellence in safety, operational reliability, engineering, maintenance, and customer service since 1920.

The Qantas Group’s main business is the transportation of customers using two complementary airline brands – Qantas and Jetstar.

Booking flights with specific needs can be done online. However if you book by telephone (instead of booking online) and you advise the Qantas representative that you cannot book online because of your access needs, you will not be charged the Booking Fee for booking by telephone.

For Qantas domestic travel within Australia, customers who require a carer to travel are eligible for a reduced fare for both themselves and their carer, provided that the customer meets specific criteria. More on reduced fares.

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