Chris is a writer and editor, who has represented Australia in both powerchair hockey and powerchair football. He’s also helping with Clicka’s blog and wants you to review too! Here, he explains why reviewing really matters. 

You might have heard the exciting news that Clickability has reached 1000 reviews! Clive the Carrier Pigeon (and the whole Clickability team) have been working hard, but they still want more reviews. This is where you come in.

Why are reviews important?

As we move to a more consumer-based model across the nation for disability support services, consumers (that’s you and me!) need more information to make informed choices.

Think about anything else you might buy as a consumer. You want to be able to research your options and find the best one for you. You want to see what other people think before making your own decision. You want value for money. In any other area, you have access to this information. You are able to make an informed decision about almost any other product or service, but the same information isn’t as readily available for disability services.

That’s why it’s important to review your disability services on Clickability. Eventually we’ll think of our supports like any other good or service and be able to access the information we need to make the decision that best suits us.

There are so many different service providers out there that it can be a daunting task to pick one, let alone the right one for you. In my own experience, I didn’t know what service providers operated in my area. Eventually I found one that suited me to provide my essential supports, but it felt like finding a needle in a haystack. Being able to search for services on Clickability would have made this a much easier task.

But if that doesn’t convince you, just take a quick look at this short video:

How do I review?

So, you want to write a review but you don’t know how? Well there are a few ways, but the quickest is to review online. If you’d rather talk to a real person, then you can request a call back. If you need a push in the right direction, talking to someone can really help. Or you can even review by post.

For some helpful tips, check out these hints from Tristram here.

What do I even say in a review?

I know, it can be daunting trying to figure out what to say in your review. There are a few simple tips that can help get you on the right track. Ask yourself a few questions about your services. What do I like and want to stay the same? What don’t I like and want to change? What do I like and want more of? Answer these and you’re well on your way.

What kinds of things can I review?

When I think about what services I use, my personal care supports are the first ones I think of. But there is almost no limit to what you can review. Maybe you see an occupational therapist or go do some physio once a week? Maybe you recently had a vehicle modified? Maybe you need some help with plan management or some advocacy assistance? Or maybe you went on a holiday and you want to let people know about the amazing accessible accommodation you stayed at? There are so many things you can review and they are all important.

I don’t want people to know it’s me writing my review. Can I be anonymous?

When you provide a review, you get to choose a username. This can be your name, or even your favourite cheese. It really doesn’t matter what you choose.

Bad feedback is just as important as good feedback. If something isn’t right, a bad review will encourage a service provider to fix the problem. We’re all consumers, so support providers need to take care of us, just like any other business would.

You might be thinking, “I don’t want my supports to be affected if I say something bad.” It can take a lot of time and effort to find the right supports, and no one wants this to go to waste. For me, I find communication essential when being assisted by a support worker. Sometimes, mostly due to the language barrier, I’ve had to ask for different staff to be sent. When I have a really specific concern, I raise it with my service provider. But the support provider’s response to an issue would make a really useful review.

All reviews are moderated to ensure identifying information is removed. So, there’s really nothing to worry about. You could even give your review over the phone and ask to make it not sound like you. What’s most important is giving a review and getting more information out there.

So, if you have a free moment, get out there and write a review! Encourage other people you know to write a review too. That few minutes just might help someone make a better decision when considering a new support. You might help someone to find the needle in their haystack!

This post is brought to you by Clickability. We’re working towards a better disability service sector by helping users share their ratings and reviews. We invite you to write a review.

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