The Clickability family would like to express its deepest sympathies to everyone affected by the Bourke Street tragedy.  The Bourke Street incident on Friday was a tragedy. Innocent people and children died, while others had their lives turned upside down. Since Friday, everyone has been justifiably calling for a review of the circumstances that led to…

Sexuality is a complex, essential aspect of being human. It requires a broad understanding and people should be be provided with all the options and information that enables informed decision-making. The concept of the “SexED Up Expo” was developed following multiple conversations with people with disabilities, their partners, family members and workers across health, community…

We are Southdown Housing Association, East Sussex, UK! We have a very valued team of people who use our learning disability services, who have been trained and supported to undertake quality checks of our residential services. Called the Q-Team, their aim is to help others who use our learning disability services say what they think…

N is for National. The National Disability Insurance Scheme, or the NDIS, has been touted as Australia’s largest social reform in the country since Medicare. A fundamental policy change with support from the left and right sides of politics plus a bilateral agreement. However, Western Australia (WA) – also known as the ‘wait awhile’ state…

This is the third of a series of three articles published by the Victorian Disability Services Commissioner (DSC) on Clickability. The DSC is an independent organisation that promotes the rights of people with disability and resolves complaints about disability services in Victoria. Last week, DSC wrote a blog about how to respond to a negative review,…

After nearly ten years of handling complaints about Victorian disability services, we have some good insights on how to respond effectively to a complaint. It’s all about the Four A’s: Acknowledgement, Answer, Action and Apology. You can apply these principles to how your service can respond to receiving a negative review on Clickability. Case Study:…

Open and honest communication between service providers and service users and their families is essential to creating a relationship that promotes the best possible outcomes and experiences. So what questions should you ask yourself when you and your family are choosing a service provider? When the relationship with the service provider is working well, what…