N is for National. The National Disability Insurance Scheme, or the NDIS, has been touted as Australia’s largest social reform in the country since Medicare. A fundamental policy change with support from the left and right sides of politics plus a bilateral agreement. However, Western Australia (WA) – also known as the ‘wait awhile’ state…

This is the third of a series of three articles published by the Victorian Disability Services Commissioner (DSC) on Clickability. The DSC is an independent organisation that promotes the rights of people with disability and resolves complaints about disability services in Victoria. Last week, DSC wrote a blog about how to respond to a negative review,…

After nearly ten years of handling complaints about Victorian disability services, we have some good insights on how to respond effectively to a complaint. It’s all about the Four A’s: Acknowledgement, Answer, Action and Apology. You can apply these principles to how your service can respond to receiving a negative review on Clickability. Case Study:…

Open and honest communication between service providers and service users and their families is essential to creating a relationship that promotes the best possible outcomes and experiences. So what questions should you ask yourself when you and your family are choosing a service provider? When the relationship with the service provider is working well, what…

Being the sports-mad wheelchair user that I am, I’ve been watching the Paralympics over the past fortnight with a glee akin to receiving my first wheelchair at the age of four. From Channel 4’s uproariously upbeat ‘Yes I can’ advertisement to Australia’s gold-medal victory in the wheelchair rugby, the Paralympics has celebrated the feats of…

This post is the first of a three-part series published on the Marketing Success blog. You can read the second and third posts here and here.  I’m Aviva Beecher Kelk, co-founder of Clickability. We’re a website which connects disability consumers with service providers, and, like Trip Advisor, features consumer ratings and reviews. My co-founder and I are…

I lived in Zimbabwe, was a springboard diving and swimming champion, and hit a diving board at the age of fourteen (14). Not long after, I was diagnosed with epilepsy. Still today, I am convinced this was due to puberty, a hormonal imbalance, and stress from exams at that time. Doctors denied these reasons. My seizures…

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