Here are our most frequently asked questions from consumers. Have a read and if you’ve still got questions, contact us.


If I write something negative about a provider, will they be able to tell that it’s me?

People will only see your username, which you make up when you join. We suggest you choose a secret username that won’t identify you to others.

What does it mean if a service has a big orange tick on it? Orange subscriber tick

The big orange tick appears on profiles that have subscribed to Clickability. This means they keep their own information up to date. It also means they get an automatic notifications when they receive your review and can respond to you straight away.

If a profile does not have a tick, this means the information on the profile has been found somewhere else and that the Clickability team keep the information up to date.

Do you guys write reviews yourself?

No! Clickability works hard to ensure the reviews are written by people who have used the services. We check every review against our guidelines before we publish them.

Do organisations ever write reviews about themselves or others? 

We take our reviews very seriously and have a few ways of checking to see if a review is authentic (but shh… we keep how we do this secret). Clickability was established to support consumer voice and control for people with disability. We would be very disappointed if organisations were intentionally undermining this goal.

The reality is though, every now and then we can’t tell where a review has come from and so we also rely on our community to raise any issue they might find with the reviews. We know that the ACCC also takes falsifying reviews seriously and there are cases now where organisations are given penalties and/or fines if caught writing their own reviews, or writing negative reviews about their competition. Please read our terms of use for more.

How do I write a review?

Great question. We’ve given it some thought on this page about writing reviews. You can also check out our Content Guidelines for info about what’s good to put into your review, and what we do and don’t publish.

What if the information about the service I use is wrong?

It’s really important to us to have good information available for you! Our team looks carefully at the info we put on our site, and we do our best to make sure it’s all right! If you find a mistake, let us know and we’ll fix it.

This website is hard for me to use. Can you please fix it?

We would love nothing more than to fix it for you! Except maybe a slice of good cheese… We want Clickability to be as accessible as possible. We are always developing and would really value your feedback about what we need to fix to make things work better. You can find out more or provide feedback by clicking here.

How much does it cost to join Clickability?

Joining Clickability is absolutely, positively free for consumers, carers, advocates and support workers. And it always will be.

For costs to providers, please contact us.

I’m a support worker/carer. Is it ok to join Clickability and give a review on behalf of someone I support?

We know some people will need a hand to use Clickability. You can help as long as it’s still their review: their experience, their words. Please consider helping them learn how to use Clickability by themselves.

We also want to hear from support workers and carers! We encourage you to join Clickability yourself and write from your own perspective too.

I have a great idea for how to make Clickability better. Can I tell you about it?

Yes please! We love great ideas almost as much as we like soft cheese. Please contact us!

I don’t have an email address. Can I still use Clickability?

You will need an email address to use Clickability. The good news is that setting up an email address is quick, free, and easy. Click here to find out how. Your local library might also be able to help you. If you want to use Clickability but don’t want an email address, perhaps there is a friend, family member or support worker with an email address who can help you join up.

I don’t have a computer. Can I still use Clickability?

You can use Clickability with a computer, a smartphone, or a tablet. If you don’t have any of those things, we suggest you visit your local library. Alternatively, you might ask a family member, friend, or support worker if they could help you access a computer. If you can’t do any of these things, please contact us and we’ll see what we can do.

I’m looking for a good cheese. Do you have any recommendations?

You’re in luck! Normally, our ratings are more disability-related. But everyone loves a good cheese. We suggest getting yourself a wedge of blue cheese from the Gippsland region and enjoying it on sesame lavosh with some sort of fruity paste.

Why have you made a website instead of an app?

We’re still building! If you want an app, tell us, and we’ll make it happen!

I think Clickability is fantastic, and I would like to sponsor you to help it develop further.

Thanks! We think you’re fantastic too. We are always looking for support, so please contact us to discuss it further.