How does Clickability work?

Great question! Clickability is an online service directory that allows people with disability, carers, and their supporters to rate and review services they use. All services that are NDIS registered, disability specific or  disability-friendly get a free Basic Profile.  Those who want to use Clickability as a tool to engage their consumers and reach out to potential new ones  can “Subscribe” and get our snazzy Premium Profile!

How much does it cost?

We offer free basic listings, but really… premium is better! To ensure our premium profiles are affordable for everyone including our start-up friends, sole traders right through to a mega-charity, our pricing is based on a few things. The size of your organisation, how many services you’ll have listed, and how many regions your service covers. Contact us, or leave your details to get started. We’ll give you a call back to speak to you about your specific organisation.

Why is my organisation already listed?

Don’t worry, we’re not stalking you.

You’re up because you’re registered with DHHS (Department of Health and Human Services) as a disability support service, and/or NDIA (National Disability Insurance Agency) as service provider. We collected your info from public records.

Just click the “Claim my listing” button on your organisation’s page to get started with your premium profile. 

Do you monitor reviews?

Yes! We monitor and verify every review that comes to us. We make sure they meet our content guidelines, and not only that, we often ask reviewers to give specific details about their feedback.

Can I use testimonials that I’ve already collected?

We don’t allow you to use reviews you’ve already collected because (a) we want to make sure reviewers know where their feedback is going and can give consent; (b) we want to make sure that there’s integrity to everything on Clickability so that your customers can trust the information that’s up; and (c) we want to keep it FRESH LIKE KANYE (in real terms, we want to make sure that the reviews reflect current practice in your organisation).

The good news is, if you get a premium profile, we help you to collect reviews now and into the future. 

Will you please take me off your site?

No worries at all if you don’t want to have a premium profile at the moment! We’d love your feedback about how we can make it better for you, and we’ll always be happy to work with you if you change your mind in the future.

However, it’s our policy not to remove any listings unless an organisation has closed permanently. The reason we set up Clickability is to support the development of a transparent, consumer focused market-place for people with disabilities, so the content is generated by the community.

There are other sites doing similar things in other industries, there’s Trip Advisor, Yelp, Zomato. Like those sites, we are simply aggregators of information. You can check out our terms for more info on this.

What’s unique about Clickability is we’re not JUST about consumers sharing their experience, but we’re also about service providers having the opportunity to understand what people want from a service. It’s so important to us that your hard work is celebrated and even more important that you don’t just survive but thrive with the transition to NDIS.

I’m an allied health professional and I can’t use testimonials.

Yep, this is a tricky one. We’re well aware of this issue and we’re researching the best thing to do about it — we don’t want to get you into trouble! However, our first priority is consumers being able to make informed decisions, and we see reviews as essential to that. Feel free to contact us if you want to chat more about this.

My info is incorrect! Can you change it?

That’s cool, great that you noticed. Let us know by contacting us, or click on the “Claim my listing” button to get started with subscription so that you can keep it all up-to-date.

If you’d like to join our community and get a premium profile so you can edit this yourself…

  1. Leave your details
  2. Search for your organisation, and click the “Claim My Listing” button on your organisation’s page. We’ll be in touch to talk you through subscription options and pricing.