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ACARES Attendant Care

Organisation Profile

Accommodation & Care Solutions (ACARES)
Nursing Services, Meals, Cleaning & Other Home Help, Assistance with Community Access, Personal Care & Attendant Support.
3.9 9.0 9 Reviews
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Phone Review

Details

The ACARES mission is to ensure that the independence and lifestyle choices of all disability service users are valued and upheld. They strive to empower our clients to live life as independently as possible and offer a variety of attendant care supports to help you achieve your goals. Disability attendant care services include: Personal Care (including showering, grooming, dressing, meal preparation and toileting) Domestic Care (household cleaning) Shopping Respite (in-home…
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The ACARES mission is to ensure that the independence and lifestyle choices of all disability service users are valued and upheld. They strive to empower our clients to live life as independently as possible and offer a variety of attendant care supports to help you achieve your goals.

Disability attendant care services include:

  • Personal Care (including showering, grooming, dressing, meal preparation and toileting)
  • Domestic Care (household cleaning)
  • Shopping
  • Respite (in-home or community based)
  • Community Access
  • Therapy Support
  • Skill Development
  • Post-Hospital Care
  • Overnight Support
  • 24-Hour Care
  • Travel Training
  • Supported Holidays
  • Advocacy Support
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ACARES Attendant Care Service Reviews

  1. 9 months ago
    ShreiknNinja
    4.0
    My Rating

    ACARES was quite flexible in terms of filling shifts with notice the day before as well as cancellations without too many restrictions. They provide flexible services that is up to the individual themselves and were not restrictive in what I was doing, where I needed to do it and how.

    Log in to Reply
    1. 4 months ago
      ACARES

      Thank you for taking the time to provide us with such great feedback.

      Given our person-centred philosophy of care, we strive to meet the needs of our service users on a daily basis, whatever they may be!

      Log in to Reply
  2. 12 months ago
    Jana
    1.0
    My Rating

    My husband is in a wheelchair and requires personal care at home. We’ve been using ACARES’ services for 6 years. My messages don’t get through to the office and we are not notified of changes in our roster or given access to it in advance. We often aren’t told who is coming and what times they are arriving or leaving. We aren’t informed of shadow shifts and sometimes our SWs don’t even know about these. SWs are often not able to do their job properly. We’ve had no calls to ask if our services going okay. Changes in staff means I now have trouble getting any form of communication to the organisation. I’ve had to cancel a lot of appointments because of the unreliability of our SWs and the rosterring of my services. I have left messages for the owner for the last 2 years and have not received any response at all. It is appalling. Going to change providers because of the poor service. I would give them 0 stars.

    Log in to Reply
    1. 12 months ago
      ACARES

      Hi Jana,

      Firstly thank you for your feedback. We want to extend our sincerest apologies concerning the issues that you have faced. Both of you are such valued clients of ACARES and have been for such a long time. Whilst we may not be able to change the past, we will be reaching out to you via telephone to discuss a solution that you deserve.

      Kind Regards,
      The ACARES team.

      Log in to Reply
  3. 1 year ago
    Lisa_01
    5.0
    My Rating

    My son has been using Acares’ services for 6 months. Prompt services, always backup workers. Kind and friendly staff. They go out of their way to assist.

    Log in to Reply
    1. 1 year ago
      ACARES

      Hi Lisa,

      Thanks for your honest feedback. We are delighted that you have had such a positive experience with our service to date and can only strive to continue to offer you the same level of support into the future that you have become accustomed to.

      Kind Regards,
      The team at ACARES

      Log in to Reply
  4. 2 years ago
    Justin.S
    5.0
    My Rating

    It’s the best organisation I have had in 9 years this is due to a combination of the support staff and the agency.

    The Communication is so great I can get in contact in 24 hours a day 7 days a week and speak with someone or my coordinator- it’s incredible I have not had this before.

    Log in to Reply
    1. 2 years ago
      ACARES

      Thanks for the feedback Justin,

      We strive to maintain open and honest channels of communication at all times so it is great to hear that you value this aspect of our service.

      Kind Regards,
      The ACARES team.

      Log in to Reply
  5. 2 years ago
    Hannah
    1.0
    My Rating

    UPDATED Review: November 2017
    Everything was running smoothly then one day, when no one was here, their carer did not show up. I’m unable to even sit on the bed without assistance. So I was stuck in bed until my private carer, by a fluke, checked to discover no one here and came running. It was 11:30 by that time. ACARES didn’t even have a system in place to know that their carer had shown up. That is 100 times worse than someone just not turning up for work. Imagine someone with a life threatening condition. Highly irresponsible. I even told Management they needed a tracking/login app but nothing was done and yet again another worker didn’t show up. That time was a weekend so my husband home but ACARES didn’t become aware no one was here until 2pm. Avoid them like the plague.

    Review: July 2017 – 5 stars:
    I am locked in (unable to speak) and wheelchair bound so the thought of changing service providers left a knot in my stomach but the team at ACAREs made the transition easy. Their staff were in constant contact and my confidence bloomed with them. The staff are pleasantly capable and have made the whole process of moving a step in the right direction.

    Log in to Reply
    1. 2 years ago
      ACARES

      Thank you for the wonderful feedback Rachel. we are glad that we have been able to make the transition a pleasant experience for you.

      Regards,
      The ACARES team.

      Log in to Reply
    2. 1 year ago
      ACARES

      Thank you for your honest response. Your experience is definitely not the level of service we pride ourselves on and have definitely taken measures internally to review our systems and processes to ensure this does not occur in future.

      Log in to Reply
  6. 2 years ago
    Paul.S
    5.0
    My Rating

    Best company in 26 years. Made being in a wheelchair allot easier. Shifts always covered, reliable staff & everyone in the office pleasant to deal with on the phone. Would rate the company 10/10

    Log in to Reply
    1. 2 years ago
      ACARES

      Cheers Paul – we are honoured you have rated our service so highly after 26 years of utilising various services.

      Kind Regards,
      The ACARES team.

      Log in to Reply
  7. 2 years ago
    Suzanne.D
    5.0
    My Rating

    Around 10 months ago our family was searching for a new care agency to provide Personal Support Workers for my sister after many years of being with another agency. We sought the advice of a few professionals in the industry and were directed towards Accommodation and Care Solutions.

    We have been so happy since joining ACARES. Their staff are all lovely and very welcoming and they have provided us with a number of very efficient, kind, caring and professional Support Workers to care for my sister in our home. Each Support Worker has been carefully chosen for us and matched specifically to my sister’s care needs as well as her personality, which was very important to us.

    Any requests to our coordinator are attended to immediately and this results in most of the stress and worry being taken away from us when trying to manage my sister’s care needs.

    We haven’t looked back since joining ACARES and would highly recommend them to anyone looking for Personal Support Workers.

    Log in to Reply
    1. 2 years ago
      ACARES

      Thanks for the wonderful feedback Suzanne.

      We are happy that you were referred to our service and that you haven’t looked back since becoming part of the ACARES family.

      Kind Regards,
      The ACARES team.

      Log in to Reply
  8. 2 years ago
    Margaret.G
    4.0
    My Rating

    I think the office staff are really incredibly friendly and so easy to talk to. Generally I take awhile to warm up to people and Accommodation and Care Solutions have made it easy, I feel like I’ve known them all for ages.

    What is really excellent is that all the staff are so positive and chirpy, sometimes when they call it’s hard to differentiate between all of them, they are always happy!

    Care staff have been great too, one in particular I call her Florence Nightingale, nothing is too much for her.

    I would give the staff a 10 out of 10. I’ve had a couple of carers that I’ve had a problem with but as soon as I’ve told staff they’ve rectified it immediately. They’ve sorted it straight away.

    Overall this is a terrific service. I am very happy.

    Log in to Reply
    1. 2 years ago
      ACARES

      10/10! Wow that is amazing Margaret!

      We try to foster a culture of positivity from within, so it is great to hear that you have experienced this first-hand when dealing with different members of our team.

      Kind Regards,
      The ACARES team.

      Log in to Reply
  9. 3 years ago
    Dora G
    5.0
    My Rating

    Hi, I would like to say how great it has been for
    Stephen & myself since we had Acares become part
    of our care team. His carers have been so
    sensitive to his condition and the phone staff so
    accommodating to our every need and request. Our
    current Case Manager and the previous ones have
    always been available to us and always dealt
    swiftly with our timetable issues and all else we
    have had problems with, dealing very effectively
    and quite smoothly with every dilemma, so we have
    never been stressed and worried about what would
    happen when difficult situations have arisen for
    us. Both of us are very happy to have found you
    and are very pleased with the team we have around
    us. Thank you to all of you, Stephen & Dora Grey.

    Log in to Reply
    1. 3 years ago
      [email protected]

      Thank you Stephen and Dora for your kind words. We are honoured to be part of your care team and thoroughly enjoy working with you both. We strive to offer all clients a highly responsive and flexible level of support – so we are pleased to hear your comments.
      Regards – the team at ACARES

      Log in to Reply

Information

Information

1300 675 893
[email protected]
http://www.acares.com.au

Office Contact Details

Contact Details

  • ACARES: head office

Photos

Organisation Profile

Organisation Profile

Accommodation & Care Solutions (ACARES)

Other Services Available

Other Services Available

  • ACARES Rehabilitation & Therapy Support
  • ACARES Accommodation & Respite

Locations

Locations

  • Victoria
    • Ballarat
      • Ararat Rural City
      • Ballarat City
      • Central Goldfields Shire
      • Colac Otway Shire
      • Corangamite Shire
      • Golden Plains Shire
      • Hepburn Shire
      • Loddon Shire
      • Macedon Ranges Shire
      • Melton City
      • Moorabool Shire
      • Mount Alexander Shire
      • Moyne Shire
      • Northern Grampians Shire
      • Pyrenees Shire
      • Wyndham City
    • Geelong
      • Greater Geelong City
      • Colac Otway Shire
      • Golden Plains Shire
      • Queenscliffe Borough
      • Surf Coast Shire
      • Wyndham City
    • Bendigo
      • Buloke Shire
      • Campaspe Shire
      • Gannawarra Shire
      • Greater Bendigo City
      • Loddon Shire
      • Macedon Ranges Shire
      • Mitchell Shire
      • Mount Alexander Shire
      • Northern Grampians Shire
      • Strathbogie Shire
    • Hume
      • Alpine Shire
      • Baw Baw Shire
      • Benalla Rural City
      • Campaspe Shire
      • East Gippsland Shire
      • Greater Shepparton City
      • Indigo Shire
      • Macedon Ranges Shire
      • Mansfield Shire
      • Mitchell Shire
      • Moira Shire
      • Murrindindi Shire
      • Nillumbik Shire
      • Strathbogie Shire
      • Towong Shire
      • Wangaratta Rural City
      • Wellington Shire
      • Whittlesea City
      • Wodonga City
      • Yarra Ranges Shire
    • Latrobe - Gippsland
      • Bass Coast Shire
      • Baw Baw Shire
      • Cardinia Shire
      • East Gippsland Shire
      • French-Elizabeth-Sandstone Islands (Uninc)
      • Latrobe City
      • South Gippsland Shire
      • Wellington Shire
      • Yarra Ranges Shire
    • Melbourne - Inner
      • Boroondara City
      • Darebin City
      • Hobsons Bay City
      • Maribyrnong City
      • Melbourne City
      • Moonee Valley City
      • Moreland City
      • Port Phillip City
      • Stonnington City
      • Yarra City
    • Melbourne - Inner East
      • Boroondara City
      • Manningham City
      • Monash City
      • Whitehorse City
    • Melbourne - Inner South
      • Bayside City
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      • Frankston City
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      • Kingston City
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    • Melbourne - North East
      • Banyule City
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      • Hume City
      • Macedon Ranges Shire
      • Manningham City
      • Mitchell Shire
      • Moreland City
      • Murrindindi Shire
      • Nillumbik Shire
      • Whittlesea City
      • Yarra City
      • Yarra Ranges Shire
    • Melbourne - North West
      • Brimbank City
      • Hume City
      • Macedon Ranges Shire
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    • Melbourne - Outer East
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      • Swan Hill Rural City
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    • North West
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      • Swan Hill Rural City
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      • Yarriambiack Shire
    • Riverina
      • Towong Shire
    • Shepparton
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    • Warrnambool And South West
      • Colac Otway Shire
      • Corangamite Shire
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      • Warrnambool City
  • New South Wales
    • Southern Highlands And Shoalhaven
      • Queanbeyan-Palerang Regional Council
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    • Sydney - North Sydney And Hornsby
      • Ku-Ring-Gai Council
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      • Northern Beaches Council
      • Ryde City Council
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      • Northern Beaches Council
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      • Camden Council
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      • The Hills Shire Council
    • Sydney - Ryde
      • Ku-Ring-Gai Council
      • Ryde City Council
      • The Council Of The Municipality Of Hunters Hill
      • The Council Of The Shire Of Hornsby
      • Willoughby City Council
    • Sydney - South West
      • Camden Council
      • Fairfield City Council
      • Liverpool City Council
      • Penrith City Council
    • Sydney - Sutherland
      • Sutherland Shire Council
      • Wollongong City Council
Show more

Available Funding

Available Funding

  • NATIONAL
    • NDIS
    • FEE FOR SERVICE
    • WORKCOVER
  • VICTORIA
    • TAC
Show more

How To Access

How To Access

  • We come to you

Good To Know

Office information

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