genU Individual Support

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genU Individual Support Service Reviews

4 months ago
AJS

2.0

My Rating

Appalling! Staff were cancelling shifts 15 mins before they were to come. I’ve given them plenty of chances. Rostering staff who have never met the participant as the staff are matching up people – this task should not be left to admin staff. I made several attempts to complain and never had anyone contact me back.

“The review below was originally for Karingal which has now merged with genU“ 2 star – April 25, 2016
While there are some lovely people and good things, the constant change of staff is very difficult. They leave or move on, so no consistency. They are trying though, but hard to tolerate long-term.

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3 years ago
Sundari

4.0

My Rating

I think the bigger the organisation the more the left hand doesn’t know what the right hand is doing, IF it is not diligent to see this doesn’t happen.

I just wish Karingal would make my co-ordinator my rosterer too – that used to work MUCH better than the system they have now. I also wish they would send my invoices to me as well “Green Pie” – my financial intermediary.

And Karingal’s timesheets are not great; they are not even sent to me to “check” them when they send them to ‘Green Pie’. They expect your support worker’s’ timesheets to be submitted on the Friday BEFORE the fortnight ends – which creates real headaches when workers have to report to Centrelink as well and “does MY head in”! Whoever heard of payslips going in before the workers have done the work. Height of inefficiency it seems to me.

I am not going sign their “Service Agreement”. I will scan it in and make it more individual for ME. I’ve read it and it’s pretty good, EXCEPT it’s not MINE.

On the plus side, in my experience, Karingal tries their hardest to give me workers that suit my personality. I really like the two I’ve got now. . . And a team of workers from HQ are trying their `best to build new houses for people with disabilities.
“This review was originally for Karingal which has now merged with genU“

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3 years ago
LesleyB

1.0

My Rating

Unfortunately, as a client of Karingal since it bought out my previous service provider around 2000, my ongoing experiences have proven that the biggest isn’t always the best.
One of my most frustrating complaints about Karingal management is their total disregard for individual needs, likes and dislikes which seems to reflect a lack of understanding of the role they are expected to have in my life and little empathy for what it means to be a working, social and independently focused woman with a physical disability.
Despite my numerous requests for a more organised, efficient and effective method of covering fill in shifts I have found myself without carers for morning, dinner and tea shifts. Recently I did not have my dinner shift covered which meant I was left not being able to go to the toilet from 11:30am to 10:00pm. This meant that I had to restrict my fluid intake that day.
Another frustration is that quality carers are hard to find, and Karingal like other service providers struggles to attract them. However, too many of the fantastic, committed and compatible carers they have sent my way, become disillusioned with the Karingal culture and practices, that they leave to go to other agencies while some have left the field all together. It is devastating to build a healthy working relationship with someone you respect to have them leave because they can’t tolerate the managerial style and culture of the service provider you are with.
“This review was originally for Karingal which has now merged with genU“

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